Fogwind.com will make the best effort to ship items in a timely manner.
USPS is our default shipping method at this time. Other methods will be available at a later date.
Fogwind.com cannot guarantee any shipping timeframes, and external forces can cause delays in shipping.
Processing time for orders can take up to 24 hours (1 Business Day)
Once a package has shipped, Fogwind.com will take NO responsibility in the carriers shipping timeframe.
Fogwind.com will take NO responsibility for items lost in transit, sent to the wrong address, nor international fees charged by your country or any involved third parties.
WARRANTY AND RETURNS
Defective items may be returned within thirty days of the delivery date as indicated by your tracking information.
Items damaged by miss-use or improper care are not covered by our warranty policy.
For sanitary reasons, as well as the general safety of our staff, we DO NOT accept returns of: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, or wire.
All sales on E-Liquid are final without exception. E-Liquid cannot be returned or exchanged for another flavor.
Return shipping is the responsibility of the customer, unless the incorrect product is sent by error of Fogwind.com.
Upon receipt of a return, our Returns Department will inspect and test every product. If found defective, we will issue a store credit or replacement depending on the requested resolution of the customer. If a replacement device is not available, Fogwind.com reserves the right to issue a credit.
Returns must include everything that came with the product. This includes starter kits and bundled products. We must also have the original packaging returned to us.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with a product purchased from Fogwind.com and we will do our best to assist you.